FAQ
Product Materials
Materials vary by design. Our jewellery includes pieces made from 925 sterling silver and pieces made from stainless steel; finishes and stones also vary. Check the material details and selected options on the individual product page, or contact our Customer Care team with the item number (SKU) before ordering.
What Is 925 Sterling Silver?
Pure silver is 99.9 % fine (.999) and too soft for daily wear. To improve durability, we blend it with 7.5 % copper, creating an alloy that is 92.5 % pure silver by weight – universally hallmarked as “925 Sterling Silver.” The added copper delivers strength without compromising the metal’s natural lustre.
Silver Care & Maintenance
- Polish regularly with a non-abrasive cloth.
- For stubborn residue, soak in lukewarm soapy water for 10 minutes, brush gently, rinse and pat dry.
- Avoid chemicals such as chlorine, liquid silver polish, spa or pool water – they may alter the metal’s finish.
- Store pieces individually in a soft pouch or zip-lock bag, away from direct sunlight and humidity, to prevent scratching and tarnish.
Do You Offer a Catalogue?
To ensure you always see our latest designs, we sell exclusively online. Browse by category or use the search bar to find your next favourite piece.
Quality Guarantee
Your item should match the materials and specifications stated for that design. If there is a quality problem or it does not match its description, our 60-day quality return and exchange promise covers both non-personalised and personalised jewellery from delivery, with IfShe paying return and replacement shipping and no 50% deduction. Your statutory rights continue beyond this promise. This does not reduce any specific guarantee or more favourable return terms that applied when you placed your order. If you change your mind, non-personalised jewellery can be cancelled within 14 days of delivery for a full refund, or within 60 days returned for 80% of the item price or exchanged with no deduction (moss agate and moissanite: 14 days only; earrings and jewellery sets with earrings: also 14 days only, for hygiene reasons, because earrings are worn through the ear piercing); you pay the return postage. See our full policy.
Where We Deliver
We deliver to Ireland, the UK, the US, Canada, Australia, New Zealand, and much of Western Europe. Transit times and carrier details are displayed at checkout.
Payment Methods
We accept all major payment options for a seamless checkout experience:
- Credit & Debit Cards – Visa, Mastercard, American Express, Discover
- Digital Wallets – Apple Pay, Google Pay, Shop Pay
- Buy Now Pay Later – Afterpay, Klarna
- PayPal and PayPal Credit
Return Policy
Both non-personalised and personalised jewellery are covered for quality problems within 60 days of delivery, with IfShe paying return and replacement shipping. Non-personalised online orders also retain the statutory 14-day cancellation right. Correctly made personalised items have separate cancellation and customer-error return conditions, including a deduction after personalisation work has already been carried out for your order, capped at the lower of 50% of the item amount actually paid (excluding shipping) and our reasonable unrecoverable loss; the customer pays return postage in those cases. No deduction applies to quality problems, IfShe errors or statutory refunds. Your statutory rights remain unchanged. See our full Return, Exchange and Cancellation Policy.
Privacy & Data Protection
Your privacy matters. Any information collected on our site is used solely to process orders, personalise your shopping experience and – with your consent – share exclusive promotions. We do not sell, rent or trade your data to third parties. Our site uses secure cookies to remember your preferences and keep your basket active.
Questions? Our Customer Care team is here to help at cs@ifshe.com.