Shipping policy
Dispatch & Delivery
Every parcel is fully tracked. As soon as your order leaves our workshop you will receive an e-mail with the tracking number and an estimated arrival date.
Processing Time
- Non-personalised pieces (including moss agate and moissanite): dispatched within 2–3 business days
- Personalised pieces (engraving, photo, names or birthstones): 1–2 business days of order processing, then 3–5 business days of production — up to 4–7 business days before dispatch in the longest case. Many of our best sellers are made and dispatched within 1–2 business days; we state the longest case so you can plan with confidence.
Door to door, that is about 9–15 business days for non-personalised pieces and up to 19 business days for personalised pieces in the longest case.
If your order contains multiple items, everything is dispatched together once the final piece is ready.
Delivery Options
| Service | Cost | Transit Time |
|---|---|---|
| Standard Delivery | €9.95 | 7–12 business days |
| Standard Delivery | Free on orders over €89 | 7–12 business days |
Transit time begins once your order has been dispatched. Orders to Ireland are shipped duties paid: there are no customs duties or import VAT to pay on delivery, and all prices include taxes.
Total Delivery Time
Total delivery time = time before dispatch (including processing and production) + transit time.
Need your jewellery by a specific date? Contact our Customer Care team before ordering at cs@ifshe.com and we will help you pick the best option.